{"id":169,"date":"2023-10-24T10:11:42","date_gmt":"2023-10-24T09:11:42","guid":{"rendered":"https:\/\/www.advogadabeatrizgarcia.com\/?page_id=169"},"modified":"2023-12-06T14:25:11","modified_gmt":"2023-12-06T14:25:11","slug":"resolucao-de-litigios","status":"publish","type":"page","link":"https:\/\/www.advogadabeatrizgarcia.com\/pt-pt\/resolucao-de-litigios\/","title":{"rendered":"Resolu\u00e7\u00e3o de Lit\u00edgios"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"169\" class=\"elementor elementor-169\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-900f15d e-flex e-con-boxed e-con e-parent\" data-id=\"900f15d\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46aae43 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"46aae43\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 26-02-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Resolu\u00e7\u00e3o de Lit\u00edgios<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4180da elementor-widget elementor-widget-text-editor\" data-id=\"d4180da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 26-02-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Caro cliente,<\/p><p>A Uni\u00e3o Europeia criou um site para apoiar os consumidores a apresentarem as suas reclama\u00e7\u00f5es sobre qualquer lit\u00edgio em que estejam envolvidos. Neste \u00e2mbito disponibilizamos toda a informa\u00e7\u00e3o para que possa exercer o seu direito de reclama\u00e7\u00e3o junto de uma entidade oficial, terceira e imparcial ao processo , (\u00abentidade de resolu\u00e7\u00e3o de lit\u00edgios\u00bb) que o ajudar\u00e1 a resolver o lit\u00edgio em quest\u00e3o.<\/p><p>Assim, se ficou insatisfeito com a aquisi\u00e7\u00e3o de um bem ou servi\u00e7o, ou com a solu\u00e7\u00e3o por n\u00f3s apresentada para resolver a situa\u00e7\u00e3o, pode aceder a este site oficial\u00a0<a href=\"https:\/\/webgate.ec.europa.eu\/odr\/main\/?event=main.home.show\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/webgate.ec.europa.eu\/odr\/main\/?event=main.home.show<\/a>\u00a0e exp\u00f4r a sua contesta\u00e7\u00e3o.<\/p><p><strong>O que \u00e9 a resolu\u00e7\u00e3o alternativa de lit\u00edgios?<\/strong><\/p><p>A resolu\u00e7\u00e3o alternativa de lit\u00edgios \u00e9 a possibilidade que todos os consumidores t\u00eam ao seu dispor de recorrer e entidades oficiais que os ajudem na resolu\u00e7\u00e3o, ou orienta\u00e7\u00e3o de algum conflito, antes de abrirem processos litigiosos nos Tribunais.<br \/>Regra geral, o procedimento \u00e9 o seguinte: o cliente pede a um terceiro imparcial que intervenha como intermedi\u00e1rio entre si e o comerciante que \u00e9 o alvo da sua reclama\u00e7\u00e3o. O intermedi\u00e1rio pode sugerir uma solu\u00e7\u00e3o para a sua reclama\u00e7\u00e3o, impor uma solu\u00e7\u00e3o a ambas as partes ou reunir as partes para encontrar uma solu\u00e7\u00e3o.<br \/>Talvez conhe\u00e7a o conceito de resolu\u00e7\u00e3o alternativa de lit\u00edgios por outro nome: \u2018media\u00e7\u00e3o\u2019, \u2018concilia\u00e7\u00e3o\u2019, \u2018arbitragem\u2019 ou \u2018comiss\u00e3o competente no \u00e2mbito dos lit\u00edgios de consumo\u2019.<br \/>A resolu\u00e7\u00e3o alternativa de lit\u00edgios \u00e9, por norma, menos dispendiosa, menos formal e mais r\u00e1pida do que a via judicial.<\/p><p>Em caso de lit\u00edgio de consumo, o consumidor pode recorrer \u00e0s seguintes\u00a0<strong>entidades de resolu\u00e7\u00e3o alternativa de lit\u00edgios de consumo<\/strong>:<\/p><p><strong>CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/strong><br \/><a href=\"http:\/\/www.arbitragemdeconsumo.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/www.arbitragemdeconsumo.org\/<\/a><\/p><p><strong>CACCL \u2013 Centro de Arbitragem de Conflitos de Consumo de Lisboa<\/strong><br \/><a href=\"http:\/\/www.centroarbitragemlisboa.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/www.centroarbitragemlisboa.pt\/<\/a><\/p><p><strong>CACCVA \u2013 Centro de Arbitragem de Conflitos de Consumo do Vale do Ave\/Tribunal Arbitral<\/strong><br \/><a href=\"http:\/\/www.triave.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/www.triave.pt\/<\/a><\/p><p><strong>CICAP \u2013 Centro de\u00a0de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto (Tribunal Arbitral de Consumo)<\/strong><br \/><a href=\"http:\/\/www.cicap.pt\/\">http:\/\/www.cicap.pt\/<\/a><\/p><p><strong>CIMAAL \u2013 Centro de\u00a0de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Conflitos de Consumo de Algarve<\/strong><br \/><a href=\"http:\/\/www.ciab.pt\/pt\/\">http:\/\/www.ciab.pt\/pt\/<\/a><\/p><p><strong>CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)<\/strong><br \/><a href=\"http:\/\/www.ciab.pt\/pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/www.ciab.pt\/pt\/<\/a><\/p><p><strong>CIMPAS \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Provedoria de Seguros<\/strong><br \/><a href=\"https:\/\/www.cimpas.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.cimpas.pt\/<\/a><\/p><p><strong>Conforme Lei n.o 144\/2015 para resolu\u00e7\u00e3o de lit\u00edgios consulte:<\/strong><br \/>CNIACC \u2013 Telefone: 21 384 7484<br \/>E-mail: cniacc@fd.unl.pt Site: www.arbitragemdeconsumo.org<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Caro cliente, A Uni\u00e3o Europeia criou um site para apoiar os consumidores a apresentarem as suas reclama\u00e7\u00f5es sobre qualquer lit\u00edgio em que estejam envolvidos. Neste \u00e2mbito disponibilizamos toda a informa\u00e7\u00e3o para que possa exercer o seu direito de reclama\u00e7\u00e3o junto de uma entidade oficial, terceira e imparcial ao processo , (\u00abentidade de resolu\u00e7\u00e3o de lit\u00edgios\u00bb) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1371,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Resolu\u00e7\u00e3o de Lit\u00edgios - [Beatriz Garcia Lawyer] | Trusted Lawyers for Expats, Investors &amp; Businesses in Portugal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.advogadabeatrizgarcia.com\/resolucao-de-litigios\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resolu\u00e7\u00e3o de Lit\u00edgios - [Beatriz Garcia Lawyer] | Trusted Lawyers for Expats, Investors &amp; Businesses in Portugal\" \/>\n<meta property=\"og:description\" content=\"Caro cliente, A Uni\u00e3o Europeia criou um site para apoiar os consumidores a apresentarem as suas reclama\u00e7\u00f5es sobre qualquer lit\u00edgio em que estejam envolvidos. 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